More About Derrick Dodge - Chrysler, Dodge, Jeep, RAM and Fiat Dealership

"Family Vehicle Centre"

The service was exemplary, professional and smoothly. Thanks
Thomas J.

Feb 22/ 2012

Thomas J.

"Family Vehicle Centre"

I was very satisfied with the service. Thanks for keeping me updated as repairs were happening. I would return to your service centre before I considered going elsewhere. Please be sure to relay my sincere thanks to the staff in the service department.
Pamela J.

Feb 21/ 2012

Pamela J.

"Family Vehicle Centre"

As expected, the service was excellent. Your staff are very helpful and accommodating.
Thank you,
Melanie O.

Feb 18/ 2012

Melanie O.

"Family Vehicle Centre"

Raelene was very friendly and saw to my problems right away and did let me know on the status of my problem and got my vehicle back to me when I asked for it.Overall it was a pleasant process.
Thanks
Bill J.

Feb 17/ 2012

Bill J.

"Family Vehicle Centre"

Thank you very much. I am very satisfied with the service. Excellent work.
Sherif M.

Feb 16/ 2012

Sherif M.

"Family Vehicle Centre"

Everyone we dealt ith were great! the services fast and good. Thanks to all of you we will be back.
Jeanne M.

Feb 14/ 2012

Jeanne M.

"Family Vehicle Centre"

All the staff were extremely helpful and polite.  The service itself identified some potential dangerous items (the brakes) and I was contacted early in the morning to advise me of such and to ask if I wanted the repairs to be made.  I have used the vehicle over the weekend and am satisfied that everything was performed well.
 
I anticipate using your services in the future.
Peter J.B.

Feb 13/ 2012

Peter J. B.

"Family Vehicle Centre"

My service was good ty. My car is running great and it was done faster than I expected. Thanks.
Clay M.

Feb 13/ 2012

Clay M.

"Family Vehicle Centre"

I was very pleased with the service that I received from Derrick Dodge.  From my initial phone call to arrange a service appointment, I was greeted by a very friendly, helpful and accommodating consultant.  Again when we brought the car in and when we picked it up.  Exemplary customer service by all three parties we encountered.

The repairs were done to my satisfaction and still under warranty.  All other issues we had asked to be addressed were also completed.  Although, I do understand why, I was a little surprised to be charged $16 (plus tax) to change the lightbulb we supplied.  Nonetheless, glad we did not have to do it ourselves on such a cold day.

I wanted to mention that the excellent customer service we encountered at Derrick Dodge was in contrast to two other Dodge dealers/service centres I had contacted about the same matter.  They were neither particularly helpful nor accommodating.   Derrick will be my first choice for Dodge service in the future.

Kudos to your service centre staff!

Leah F.

Feb 13/ 2012

Leah F.

"Family Vehicle Centre"

The service was excellent!
 Thanks,
 Derek S.

Feb 13/ 2012

Derek S.

"Family Vehicle Centre"

Thanks for the great work Tony and Camille.
Service like this is what keeps me coming back and talking about it with friends.
Thanks again.
 Boris V.

Feb 13/ 2012

Boris V.

"Family Vehicle Centre"

Raelene does a fantastic job in taking care of my service needs (as usual).
 No issues with work done on my 300
thanks
Chuck D.

Feb 10/ 2012

Chuck D.

"Family Vehicle Centre"

I'm quite satisfied with the repairs that were done, and with the service and attention provided by Bryan.
Andrè B.

Feb 09/ 2012

Andre B.

"Family Vehicle Centre"

It was my first time into your service center and I was impressed with the service and the efficiency.
Thank you
Barry D.

Feb 09/ 2012

Barry D.

"Family Vehicle Centre"

So far I am impressed with everyone being very friendly and helpful.
Jens R.

Feb 08/ 2012

Jens R.

"Family Vehicle Centre"

Everything was great. Good communication and done quickly. Much appreciated.
Tim S.

Feb 08/ 2012

Tim S.

"Family Vehicle Centre"

I want to thank Derrick for the usual terrific service.  Camille, we really appreciate your efforts to work with Chrysler on our behalf, and Tony is always top notch.

Sheena's very relieved, and it's very reassuring that we can always count on Derrick's service centre.  

- Ron Collins

Feb 07/ 2012

Ron Collins

"Family Vehicle Centre"

I was very impressed with the entire experience, awesome stuff guys!
Matthew J.

Feb 06/ 2012

Matthew J.

"Family Vehicle Centre"

I just wanted to say that I really enjoy dealing with Raelene.  Yes she did take care of my needs and made me feel comfortable with the repairs needed to my Jeep.  I say give her a raise.

Regards,
Donna K.

Feb 03/ 2012

Donna K.

"Family Vehicle Centre"

I was pleased with the efficient way that Mr. Dearing saw that my Dodge Van was serviced promptly and correctly.
 
Yours truly,
D. Blake M.

Feb 03/ 2012

D. Blake M.

"Family Vehicle Centre"

As usual the service we got at Derrick Dodge was terrific.
Thanks
Wayne P.

Feb 01/ 2012

Wayne P.

"Family Vehicle Centre"

The one main reason I have purchased four new vehicles from Derrick Dodge Family Vehicle Center has been the service I have received since my first purchase in 2000. For the most part I have dealt with friendly, helpful individuals and appreciate the fact that I have received transportation to and from work.  The staff have been friendly, supportive and prepared to answer questions I may have.  My vehicle reliability is very important to me and the fact that I can depend on and trust that the work being done is actually done correctly and within the time frames is greatly appreciated.  Again thank you so much.

Marg M.

Feb 01/ 2012

Marg M.

"Family Vehicle Centre"

I was very pleased with the service!
Andrea B.

Feb 01/ 2012

Andrea B.

"Family Vehicle Centre"

Great and friendly service as always!
 Thank you.
Norm B.

Jan 31/ 2012

Norman B.

"Family Vehicle Centre"

Brian was great in handling the servicing of my vehicle.  The work was done ahead of schedule and it was convenient to have shuttle service on a Saturday.
Also, I was in a weeks ago, dealing with Tony who was also very helpful in resolving a problem with the vehicle.  The staff have all been friendly, efficient and pleasant to deal with.
Thank you.
Edie D.

Jan 31/ 2012

Edie D.

"Family Vehicle Centre"

My service visit was done very well and in a timely manner.  Brian was wonderful and very helpful.   I must say though, he is the first consultant who actually walked me to my van so I would know where it was.   Sometimes, I don't have any idea where it was parked and cannot find the van right of the bat, so that was very impressive for Brian to do that for me.   It gave me a smile and I thanked him very much.    Have a nice day.
Susan K.

Jan 31/ 2012

Susan K.

"Family Vehicle Centre"

I MUST say that the service that I received was FANTASTIC!
I had to call for road side assistance - from the get go - all the people I dealt with were courteous, warm and friendly!
Everything was done promptly and professionally! Great Job of organizing this system Derrick Dodge!
That's why I have bought my last 2 vechiles at Derrick! AND will continue to do so!
Thank you
Lynn A.

Jan 31/ 2012

Lynn A.

"Family Vehicle Centre"

Thank you again for this opportunity to send feedback. As usual the service provided was superb. Kerri was great in her previous position and great in her new position as a service advisor.
 
The service work completed seems to have solved the noise I heard. Thank you for taking care of that as a "goodwill" gesture. I really appreciate it!
 
Terri H.

Jan 30/ 2012

Terri H.

"Family Vehicle Centre"

The service met my expectation.  I required drop off service and I thought I waited a bit long.  Wayne was great.  His suggestions for preventative maintenance motivated be to get some tie-rod bushings replaced and I am grateful ? my front shocks don't clunk anymore.  

Thank you,

Darren D.

Jan 29/ 2012

Darren D.

"Family Vehicle Centre"

I am very happy with the repairs and regular servicing provided for my Jeep Patriot.  Vehicle safety is my primary concern, and I very much appreciate the thoroughness of the inspection and the advice about what is needed.  I am confident that service and repairs to my Jeep have been completed in a careful and professional way.  My work keeps me on the road much of the day, and peace of mind about the safety and performance of my vehicle is priceless.
 
Sharon W.

Jan 28/ 2012

Sharon W.

"Family Vehicle Centre"

Kerri, Keep smiling and keep up the good work. 
 
Thanks once again.
 
Luis B.

Jan 26/ 2012

Luis B.

"Family Vehicle Centre"

I satisfy the car repair performed by Derrick Dodge Family Vehicle Center in Edmonton recently. Tony did excellent job to make this car maintenance service done quickly. Also, many appreciated Phyllis for the shuttle services.

Again, thanks a lot for the excellent repair and maintenance services.

Best regards,

Guangbing Y.

Jan 26/ 2012

Guangbing Y.

"Family Vehicle Centre"

I think you have a great service team.  I am excited to see what the renos hold.  Hope there is a great children play area.
Deanna M.

Jan 26/ 2012

Deanna M.

"Family Vehicle Centre"

I am very satisfied with the service I received, my questions were answered politely, and the entire staff were friendly and very helpful.  Wayne did a wonderful job.  I would not hesitate to return and will definately refer you to everyone.
 
Thanks again.
 
Terry W.

Jan 26/ 2012

Terry W.

"Family Vehicle Centre"

Tony is Aces. Looked after me very well. thanks
 
James C.

Jan 26/ 2012

James C.

"Family Vehicle Centre"

Service was excellent and Wayne Dearing is the most pleasant service consultant I have met. Your service assistance is of a very high standard. And the problem with my tire was also rectified. Thank you for that.

 Sincerely,
 
 Natalie S.

Jan 25/ 2012

Natalie S.

"Family Vehicle Centre"

I purchased my vehicle at Derrick Dodge and have always serviced my vehicle at Derrick Dodge.
I am a very happy and satisfied customer.
 
The service advisor Raelene was very helpful.
My vehicle was looked after very quickly.
 
Thank you for the great service.
Sal M.

Jan 23/ 2012

Sal M.

"Service Advisor Review - KERRI-LYNN MARTINEAU"

The best thing to happen to Derrick Service since Miriam! Great to see her natural ability in epitomizing customer service finally put to good use.

If I had to sum up her skills in one word... Genuine.
Don't lose this one!

Jeremy H.

Jan 23/ 2012

Jeremy H.

"Family Vehicle Centre"

I just like to tell you that the service was great from start to finish with are Dodge Caravan. I have never had a problem dealing with your company and plan on using your company in the futher. Thank you very much on the good service.

Cory L.

Jan 20/ 2012

Cory L.

"Family Vehicle Centre"

Yesterday was my first time at Derrick Dodge and it was a great experience.  Kerri-Lynn was very professional and helpful, the oil change was good as well as the report I received.  I also appreciated the shuttle service Phyllis provided, very confident driver and she didn't get lost.
 
Laurie H.

Jan 20/ 2012

Laurie H.

"Family Vehicle Centre"

I just wanted to let you know that Brian documented all of the issues I was having with my van and quickly gave me a call back in the morning to let me know what the out come was and what other issues were encountered.   Thank you for the fantastic service from the advisor to the the mechanics.
 
Gail J.

Jan 18/ 2012

Gail J.

"Family Vehicle Centre"

I had a wonderful service experience yesterday.  I get all my servicing done at your service department and I'm there every 5000 km.  I believe that Raelene FINK is your #1 Service Agent.  She truly understands the meaning of Customer Service.  I would also like to mention Phyllis (a customer shuttle driver), she is a definite asset of the Derrick Dodge Family Vehicle Center. 
 
Take care and cheers.
 
Larry J.

Jan 18/ 2012

Larry J.

"Family Vehicle Centre"

Great work -

I was very impressed with both the work done and the customer service for yesterday's work.

Many thanks!
Liam

Jan 18/ 2012

Liam C.

"Family Vehicle Centre"

The sevice at your dealership was first rate, and Raelene was an excellent host as was your shuttle driver, Gary.  I was very pleased with the speed in which my unit was completed.
Regards

Barry K.

Jan 12/ 2012

Barry K.

"Family Vehicle Centre"

Was very happy with Wayne and the service provided.

Thanks
Christine H.

Jan 12/ 2012

Christine H.

"Family Vehicle Centre"

This was my first time bringing my Jeep in for it's 6month warranty check and I was treated with professionalism and courtesy 100 percent! Wayne was excellent to deal with as well as your shuttle driver Phyliss. Thank you and I hope this form of service continues with Derrick Dodge. Much appreciated!
Gail D.

Jan 11/ 2012

Gail D.

"Family Vehicle Centre"

The repairs were satisfactory, and the service with Derrick & Tony - always 5 stars, Thanks
Doug

Jan 10/ 2012

Douglas B.

"Family Vehicle Centre"

It was truly my pleasure bringing my jeep in for service.
Before Xmas I'd booked in my jeep for the 7th on Jan at 8:00am due to work I was not able to keep my appointment. Because of a short work day I thought I'd call in to see if there was the possibility of me still bringing in my Jeep just later in the day, like that was likely to happen on a Saturday. Well this is where my best experience to date with any dealership started. Kerri answered my call, after telling her my dilemma, she very nicely said no problem, and asked if I'd mind holding for a bit and that she wanted to find out if there was in fact anything she & or the dealership could do. A very short time later Kerri came back on the phone & asked me how soon I could be there? I'm thinkn to my self are you kidding me? Only because when I have called other dealerships on a Saturday I'd been or gotten blown off with absolutely no effort on the dealerships part at all. This is where Kerri shined, by going that extra mile I was able to be there in the 15mins I told her it would take me, Kerri It was a pleasure to deal with you, & if in the future I should need any services offered by your dealership I'll look forward to dealing with you again. To Derrick Dodge Kerri was awesome, & she truly care's about the customer. She truly is a credit to her profession as well to the rest of the team at Derrick Dodge.
Mike S.

Jan 09 / 2012

Mike S.

"Family Vehicle Centre"

I was indisposed and could not make my appointment and Raelene was able to quickly reschedule.  She is always accommodating and friendly.  Service was performed quickly and thorough.  I am always pleased with the service at Derrick Dodge.

Cynthia C.

Jan 09 / 2012

Cynthia C.

"Family Vehicle Centre"

I am happy with your service, thanks.
cheers,
Shu

Jan 06 / 2012

Shu P

"Family Vehicle Centre"

Raelene was cheerful, efficient. and knowledgeable.A pleasure to deal with. The repairs were done in good time and the van now runs like new.
Thank you
Russ

Jan 06 / 2012

Russell C.

"Family Vehicle Centre"

Brian is great and very helpful. I really miss Miriam but Brian is the next best person. He really is great.

Judy M.

Jan 05 / 2012

Judy M.

"Family Vehicle Centre"

Thank you for  the  repairs  to  my  vehicle  yesterday!!  I  wish to acknowledge the excellent , courteous, and  respectful service  provided  to  me on  the  repairs  to  my 2004 Chrysler  Intrepid yesterday. by  Tony Gruenheidt.  From  the  time  I  arrived  and  explained  the  recurring   transmission  problem  till  the  time  I  left , I was  treated  with great  respect  by  Tony.   Although he  was  obviously  very  busy ,  he  listened  carefully  to  my  car  concerns,  asked  good  diagnostic  questions and was  very concerned  to  ensure  that  I would  be  completly  satisfied  with  the  repairs  to  the  transmission.  He  assured  me  that  my  concerns  would  be  taken  seriously  and  the  very  best  efforts  would  be  made to ensure  that  I  was  satisfied.

I am  very  satified  !!!...........so  much  so  that  following  our  discussion  I   proceeded  to  the  New Car Sales  and  am  now  considering  a  new  Chrysler 200 purchase  from  your  dealership. This  would  not  have  happened  had  it not  been  for  Tony's  courteous  ,  respectful  and  professional  manner. It  will  certainly  keep  me  coming  back to  your  dealership. as  a loyal  customer.

Please  pass this  email  along  to Richard Mothershead, General  Manager  who  needs  to  know  that  we  have  bought  many  cars  and  trucks  from Derrick  over  the last  20 odd years  and  will continue  to  do  so  when high quality  of  service that Tony  provided   continues.

I  also  thank you Camille  for  facilitating  this  excellent  service..

Thanks  again,

Beverlee P.

Jan 04 / 2012

Beverlee P.

"Family Vehicle Centre"

I took my vehicle in to have the heat checked on the driver side, it was blowing cold air.

The tech looked at it and was ok.

 Tony took me in the shop so the tech could explain and showed me the location of vent.

 I was very happy with the quick services.

I was happy to have been taken to the back shop, with an explanation from the Tech.

 

The service at Derrick is very good.

 

Thank you 

   Sal M.

Jan 03 / 2012

Sal M.

"Family Vehicle Centre"

The repairs work was totally satisfactory, and I found Tony to be very knowledgable and customer service oriented.    

Frank J.

Jan 02 / 2012

Frank J.

"Letter from A Satisfied Customer"

On Monday, December 19, 2011, my wife Marlene and I took delivery of a  2012 Silver Dodge Caravan SXT, purchased from Derrick Dodge.  We've purchased several vehicles from various dealership over the years, but the Derrick Dodge experience was exceptional.  I want to pass on to you and the owners of Derrick Dodge my heartfelt commendations based on the following observations:

 

1. The people.  Marlene and I encountered various members of your staff team throughout the presentation, negotiation, administration and vehicle delivery procedures.

We were consistently treated with courtesy and professionalism.   Questions were answered to our satisfaction and necessary  paperwork was completed quickly.  In particular, team members we were pleased to deal with included your reception desk clerk and telephone operator; sales people Paul Kwiatkowski and Gary Powers; Sales Manager Josh Pulyk; Business Manager Barry Bubley and Willi from the online sales division.  These people represented your company very well.

 

2. The process. I negotiated the final price of the vehicle with Paul Kwiatkowski and Josh Pulyk.   I enjoyed dealing with these two men.  They quickly realized I had come in fairly aware of the option packages and knew what I wanted.  I asked them to get to the bottom line quickly, and they did.   It was straightforward.  No games.  I felt comfortable and in no way pressured or manipulated.  It was impressive.

 

3. The price. No other dealer came close to offering a similarly-equipped vehicle at the negotiated Derrick Dodge price.  Nothing more needs to be stated.  Thank you.

 

4.  The product.   Having previously owned a 2004 Toyota Sienna, my expectations in a minivan were high.   The 2012 Dodge Caravan SXT model we purchased at the Derrick Dodge price point represents great value with the standard equipment included, plus the "Stow and Go" and rear climate control options.  The new-generation interior is attractive and functional.   The vehicle's power, performance and handling in these early days of ownership have exceeded my expectations.  I have every confidence the vehicle will stand the test of time.  Added to all of this, it makes Marlene and I feel good to have purchased a made-in-Canada product.  

 

It has been a pleasure conducting business with the fine people at Derrick Dodge.  I have no hesitation recommending Derrick Dodge as a dealership friends should consider when looking to purchase a new or used vehicle.  

 

Regards;

 

Garry & Marlene R.

Dec 30 / 2011

Garry & Marlene R.

"Family Vehicle Center "

I have nothing but good to say about all the people in your service area.

This is my third trip to the Derrick Dodge service area and all three visits were a wonderful experience.

I thought this type of service went out back in the 60's but I'm glad to see it back with Derrick Dodge.

 

Please wish all those wonderful staff a Merry Christmas and a Happy New Year for me and please tell them to keep up the great service.

 

Take care and stay healthy.

 Dave

Dec 21 / 2011

David K.