Ann-Marie

Please accept this letter as notice of my complete satisfaction with your team today.

I arrived on the lot as was greeted promptly. My Salesperson was Jordan and after explaining my situation and goal to him he acted promptly, professionally and personably. While his Manager estimated my vehicle for trade, Jordan spent the entire time discussing my purchase options and making very comfortable conversation – not reading the paper, talking on the phone, etc as I’ve seen other Salespeople do.

When I met with the Sales Manager, he was enthusiastic and seemed as excited as I was that there was a deal that would work well for me.

I was then led to the office of Business Manager, Mike. Again, Mike and I chatted comfortably while he efficiently completed the tasks necessary to finance my vehicle.

My deal is currently pending approval from the financier yet I can assure you that I will not hesitate to choose and recommend Derrick Dodge for future purchases.

The car deal that I am trying to get out of very nearly turned me away from Dodge all together. I am pleased and relieved that I chose Derrick Dodge today.

Sincerely,
Ann-Marie
November 7, 2007

Linda & Ed Klemm

Craig,

Linda and I thank you for looking after us through the purchase process of the Laredo as well as the concerns we had after the purchase. We were very impressed with your professional and up-front manner. You have an excellent team and it made buying the Laredo a pleasure.

We found everyone that we had contact with at Derrick Dodge very pleasant and helpful. Next time we buy a car we will be back if circumstances permit (we'll likely be moving to BC). Based on our experience with you gentlemen and Derrick Dodge we are happy to recommend you to anyone buying a car. I don't know Derrick Dodge's other sales personnel, but if they are half as competent you are then Derrick Dodge is very lucky indeed. I'm sure the drive and skills you displayed will ensure success in your career and the goals you have set for yourselves.

Linda and I thank you for your efforts and wish you continued success. All the best.

Sincerely,
Linda & Ed Klemm
April 10, 2006

Denis

I am writing to you about a Christmas experience I had at your service department on December 24th. We were in Edmonton for a few days (from Regina), packing up a storage locker of furniture, to move one of my daughters from the University of Alberta to Simon Fraser University in Burnaby. We had to be back in Saskatchewan by Friday (Boxing Day).

Just as I finished my last shopping I noticed steam coming out from under the hood of my Jeep. Somewhat panicked at the thought of heading out on the highway that way I went to your Family Centre service department. It was about 11:30 and I found out first that I had a crack in my radiator and second, that they were closing at noon - until the 29th. A replacement of the radiator was a two or more hour job I was told. The young lady, Miriam Stuparyk, who was our service representative, volunteered to find someone to stay to fix the radiator and to stay herself until the job was done. When I said I couldn't ask that of her or others she simply replied "It's Christmas." It turned out that it was after 2:30 by the time the job was done and we were on our way.

Ms. Stuparyk was constantly updating us on the car and making us feel relaxed about it. It is hard to say just how much our family appreciated her efforts and that of the chap who stayed to do the work (sorry I don't know his name). Christmas is busy for anyone and I believe Ms. Stuparyk herself was heading out of town; she and the mechanic are to be commended. I am very pleased with your service and will be pleased to be a customer of yours when we retire to Edmonton in a few years.

Denis Hanson
January 15, 2006

Barbara

I felt compelled to write you and express what a fantastic job Craig is doing. He has consistently meet and exceeded our expectations throughout our entire purchasing and ownership experience. He truly made us feel that he values and appreciates us as customers.

We understand the importance of good customer service and appreciate it very much when we receive it. Please forward this message to the general manager and anyone else you feel necessary. We look forward to future buying experiences with Derrick Dodge and Craig Lavoie.

Sincerely,
Barbara A.
September 11, 2005

Stara

I am a brand new customer to Derrick Dodge as I recently bought a 2001 TJ Jeep. Approximately 2 weeks ago I had to bring my vehicle in for servicing. I was fortunate enough to deal with Trevor Mullen.

My situation was this, my vehicle ended up being in the shop for over a week for several reasons, this could have been a big inconvenience for me. Thankfully after talking to Trevor I was able to get a rental car which is not the norm I understand. Trevor was also able to explain what exactly was going on with my Jeep and was very polite and professional even though I was a little upset at the delay.

Upon picking my Jeep up, Trevor assisted me again and was able to help me further with my questions and concerns and I was super happy to find it washed as well. Trevor provided me with exceptional customer service and due to this experience and I will defiantly be back to Derrick Dodge, and I will spread the word. Give this guy a raise!

Stara M
February 27, 2004