Since they brought in new management and replaced all the awful staff with brand new GEMS , I can’t say enough amazing things about Derrick dodge. I’ve had disgusting experiences with them in the past but I gave them another chance and I don’t have a single regret! HUGE HUGE thank you to Ian Holmes, the Loyalty Director for working around the clock to give us the BEST deal. He worked endlessly to ensure we got everything we asked for, staying in touch morning and night, answering my million questions in detail and stayed patient when I continuously changed my mind. I’m not an easy person to work with and he stuck by us! You’re a very patient man! We couldn’t be more happy!! Thank you!
Went the extra mile to get second key. Very friendly and quick service. Would recommended to friends. Jay was great. My new car is beautiful.
Robby is a great salesman. I never felt pressured into the deal or anything. He ran me through all the numbers and everything and made sure I understood everything. He also gave me a great deal. Forsure will do business again with him in the future.
Ian was amazing and saved us tons of money. Highly recommend!
I came in with a hunk of junk and out came Sunny to the rescue! The service was great, friendly bunch of people. Spent all day there hardly noticed! Going to be sending everyone to you guys now!
Good job Jihad and Taren
Dave our sales guy was top notch never felt rushed and knew his product and had a full understanding of my/our specific needs/wants His GM John was easy to deal with and did his best to make us comfortable and make the whole sales process easy. So happy to find a low km truck in a better than decent condition for a reasonable price. and I think I looked at about 50 all told. The Finance manager Chris while being a personable fellow was a hard xxx to deal with trying to up sell us on all sorts of extra warranty's and insurances. Fully aware that this is his job so no animosity towards him whatsoever. Went through quite a few "NO Don't need its" Eventually He Did find an extended full coverage peace of mind warranty I could both justify and feel good about purchasing for a reasonable to ME price. Still a little miffed about the didn't really need it auto loan life insurance so now its a waste off that money to pay off ahead of time.